Front Desk Agent | Hilton Garden Inn, Scottsdale Old Town

About the role

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceeding their expectations while adhering to the company’s standards of quality and professionalism.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner
• Provides the highest level of service
• Processes check-ins and check-outs, verifies billing, creates reservations, and handles special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player to meet guests' needs and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and adheres to all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Ensures proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to company general work rules, department procedures, and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Requirements

• High school diploma or GED required
• 1+ years prior guest service experience, preferably in a hospitality setting
• Excellent verbal communication skills
• Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push, and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods