Front Desk Agent - HAMPTON PARSIPPANY
Remington Hospitality · Parsippany, NJ · 2 days ago
ManagementFull-time
Greeting and Communication
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assistance with Reservations
- Absorb and assist in pre-registration and blocking of reservations when necessary.
Financial Management
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Knowledge of Systems
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Special Requests and Room Blocking
- Review any reservations with special requests and work to block rooms accordingly.
Rates and Procedures
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations.
Reservations Handling
- Should be able to take reservations in approximately 2 minutes.
Cancellation and Relocation Procedures
- Know and follow cancellation procedures and relocation procedures when necessary.