Front Desk Agent (Full Time, Year-Round)

Solitude Mountain Resort provides a positive work experience in a setting that fosters friendship and passion. We provide world-class guest service and exciting experiences for our guests and each other. We want our employees to enjoy what they do and take time to enjoy the great activities available in our breathtaking environment.

About the role

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded.

Responsibilities

• Deliver exceptional guest service
• Handle arrivals and departures, assisting with guest accounting
• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
• Respond promptly to guest requests
• Address lodging, guest folio, and general inquiries via email
• Log maintenance requests and follow up on their completion, assisting when necessary
• Prepare daily reports, including occupancy, arrival, and departure reports
• Maintain lobby coffee service
• Assist in mailroom operations
• Perform light housekeeping to keep the lobby and back areas clean
• Provide bell service and valet assistance to guests as needed

Requirements

• Previous guest service experience preferred
• Commitment to providing the highest level of guest service
• Excellent verbal and written communication skills, along with strong problem-solving abilities
• Keen attention to detail
• Basic accounting skills
• Flexibility to work various schedules, including holidays and weekends
• Ability to stand for extended periods
• Ability to lift and carry up to 50 lbs
• Capability to work independently without supervision
• Strong multitasking skills, with the ability to prioritize and address issues effectively
• Intermediate computer skills, including proficiency with office suites and the ability to learn new software
• Must be 21 years old with a clean driving record

Benefits

• Free Solitude season pass for you and eligible dependents
• Discounted Solitude lift passes for friends and family
• Discounts on bike lessons, rentals, retail, spa, and lodging
• 401k benefit and match for all staff members over 18 years old
• Pro deals with outdoor brands
• Access to select Alterra Mountain Company Destinations
• Discounts on food, rentals, retail, and lessons
• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Generous 401(k) plan with company match
• Free counseling service through Employee Assistance Program

Pay

Starting at $20/Hr

Schedule

Full-Time, Year-Round