Front Desk Agent Full Time and Part Time Position

At Crescent Hotels & Resorts we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We celebrate our associates, support health & wellness programs, best‑in‑class learning and development, and travel discounts that “feed your inner explorer.” We are ready for you to start your journey with us where you belong, you’re cared for, and you can shine bright.

About the Role

The Front Desk Agent is the first point of contact for guests, responsible for greeting, registering, and checking guests out while delivering outstanding service and supporting the hotel’s financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rates, selecting rooms, and coding electronic keys.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit/debit cards, foreign currency, gift certificates, and making change.
• Demonstrate thorough knowledge of hotel information—room categories, rates, packages, promotions, local area—and answer guest questions.
• Use up‑selling techniques to promote hotel services and facilities, maximizing room occupancy.
• Respond to guest inquiries and requests, resolving issues promptly, friendly, and efficiently.
• Field guest complaints, conduct research, and negotiate solutions to achieve guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or high‑volume customer‑service environment.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Willingness to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills and a team‑oriented attitude.
• Marriott brand experience is a plus.

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates and family members
• 401(k) matching program for eligible associates
• Flexible scheduling to accommodate personal priorities
• Discounts with Crescent‑managed properties in North America for you and your family
• Discounts at Marriott brand properties worldwide

Our Commitment to Diversity, Equity & Inclusion

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels are respected for their differences. We foster open and honest conversations about race, equity, diversity, and inclusion, and we promote diverse talent through training, recruiting, and advancement.

Equal Opportunity Employer. Protected veterans and individuals with disabilities are encouraged to apply.