Front Desk Agent Full Time and Part Time Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do, and we encourage you to bring your true self to work every day. We celebrate you and support your career journey with health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates and family members
• 401K matching program for eligible associates
• Flexible scheduling to focus on what’s important to you
• Discounts at Crescent-managed properties in North America for you and your family
• Discounts at Marriott brand properties worldwide

Responsibilities

• Greet and register guests, and check guests out of the hotel while delivering outstanding guest service and financial profitability
• Complete registration process, including inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using point-of-sale systems, handling money, processing credit/debit cards, converting foreign currency, making change, and processing gift certificates and cards
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and general product knowledge, and answer guest questions
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and resolve or negotiate solutions for guest satisfaction

Requirements

• Prior experience as a Front Desk Agent in a hotel or high-volume customer service industry
• Passion for providing excellent customer service and ensuring guest satisfaction
• Flexibility to work a variety of shifts, including days, evenings, and weekends
• Excellent computer skills and a team-oriented mindset
• Marriott brand experience is a plus

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels are respected for their differences. We are dedicated to fostering an environment that encourages open conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we drive change through training, recruiting, and promoting diverse talent to strengthen our culture.