Front Desk Agent for luxury Hotel

About the role

Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests.

Responsibilities

• Communicating with guests:
  • Guest Relations Teamwork
  • Phone Etiquette
  • Receiving and presenting packages
  • Handling guest concerns
  • Departmental Communication
• Greeting guests and responding to inquiries:
  • Greeting the guests in a pleasant and courteous manner
  • Offering an explanation of services and amenities
  • Booking reservations for dining and entertainment
  • Booking limousines and other transportation
  • Aiding with special requests from Guests
• Providing knowledge of hotel services and offerings:
  • Special needs guests
  • Pet policy
  • Wheelchair accessibility
  • Frequently asked guest questions
• Safety and security procedures:
  • Follow CDC Protocol
  • Guest room key procedures
  • Lost and Found
  • Emergency Calls from guests and colleagues
  • Understanding of disclosure policies
  • Knowledge of emergency evacuation plans
  • Building Safety information

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal skills to interact with high profile clientele
• Upbeat personality, natural smile, energetic, friendly demeanor
• Prior Hotel experience helpful but not required
• Full time, flexible schedule, with the ability to work weekends & holidays when needed