Front Desk Agent for Aloft Hotel

About the role

Midas Hospitality is seeking a dynamic Front Desk Agent to join their team at the Aloft hotel in St. Louis, MO. This position will handle guest arrivals, departures, and in-house inquiries, as well as manage telephone inquiries about hotel services.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries regarding hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bills, collects payments, and makes change for guests.
• Makes, confirms, and cancels reservations.

Requirements

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Benefits

• Growth and development tools and access to learning.
• Robust PTO policies.
• Medical/Dental/Vision Coverage.
• 401k matching.
• Employee Assistance Program.
• Discounted products and services.

Pay

We offer a competitive compensation package.

Schedule

Hours are flexible and may vary based on shift requirements.