Front Desk Agent - Embassy Suites Denver Downtown

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate. We need to parse the posting. Let's extract content: First paragraph: "The Embassy Suites by Hilton Denver Downtown and Convention Center Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area. The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! Submit your resume and application today!" We should remove application instruction "Submit your resume and application today!" (application instructions). Also remove any EEO etc. Not present. Then "Rooms - This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation." This seems like description of role. Then "Employee Benefits Medical, Dental, & Vision Insurance for FTYR employees401(k) with Employer MatchingDiscounted On-Site Downtown ParkingHotel Discounts (Both Hilton & Sage Portfolio) Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality." Then a block of duties/responsibilities: "Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Maintains a friendly, cheerful and courteous demeanor at all times." Then "Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.Must be fluent in oral and written English.Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks." Then "Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen.Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.Mobility - must be able to reach all areas of hotel to assist clients.Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs." Then "Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%" Then list of benefits: "Medical, Dental, & Vision Insurance Free On-Site Parking Complimentary Employee Meals 401(k) with Employer Matching Hotel Discounts (Both Hilton & Sage Portfolio) Employee Recognition Events/Prizes Health Savings and Flexible Spending Accounts Basic Life and AD&D Insurance Paid Time off for Vacation, Sick Time, and Holidays Employee Assistance Program Opportunities for Career Growth and Development Sage Restaurant Concepts 25% Discount Sage Saving Spot" Also earlier there was "Employee Benefits Medical, Dental, & Vision Insurance for FTYR employees401(k) with Employer MatchingDiscounted On-Site Downtown ParkingHotel Discounts (Both Hilton & Sage Portfolio)" which duplicates. We need to produce sections: About the role (maybe intro), Responsibilities (list of duties), Requirements (maybe Education/Formal Training, Experience, Knowledge/Skills), Qualifications (maybe combine with Requirements?), Skills (maybe separate), Benefits (list), Pay (none), Schedule (none). Since no explicit pay or schedule, we omit those sections. We need to decide which sections to include: About the role (intro paragraph), Responsibilities (the bullet list of duties), Requirements (Education/Formal Training, Experience, Knowledge/Skills), Qualifications maybe not needed if we already have Requirements; but we could treat Requirements as qualifications. Skills maybe separate list of skills from Knowledge/Skills. However we must avoid thin sections. Could combine Requirements and Skills into one section? But rules: we can have sections for each heading if there is content. We need to avoid filler. We have content for About the role (intro). Responsibilities (duties). Requirements (Education, Experience, Knowledge/Skills). Skills (maybe same as Knowledge/Skills). Could combine Knowledge/Skills into Requirements and not create separate Skills. Benefits we have list. Thus sections: About the role, Responsibilities, Requirements, Benefits. We must not repeat job title as heading. Use

for each section heading. Inside sections: use

for prose,

• for lists. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting, but we can format as lists. Let's extract About the role prose: The first paragraph up to "Submit your resume and application today!" but we need to remove application instruction. So we keep everything except that sentence. Also maybe remove "Rooms - This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation." That seems like a description of role; could be part of About the role or Responsibilities. It's a description of what the role entails; could be part of About the role. We'll include it in About the role. Thus About the role content: Combine: "The Embassy Suites by Hilton Denver Downtown and Convention Center Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality! This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area. The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team! Rooms - This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation." We need to ensure no application instruction. Good. Now Responsibilities: list each duty sentence. We'll break into list items. Duties list: - Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. - Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. - Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. - Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. - Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. - Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Maintains a friendly, cheerful and courteous demeanor at all times. Now Requirements: includes Education/Formal Training, Experience, Knowledge/Skills. Education: High School diploma or equivalent. Experience: None required. Knowledge/Skills: list items: - Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. - Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. - Must be fluent in oral and written English. - Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. - Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. We could also include Physical Demands and Environment as part of Requirements? They are separate sections maybe but we could include under Requirements or maybe a separate "Physical Demands" section. The rules allow sections like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical Demands not listed as allowed heading; we could fold into Requirements or maybe into a generic section but better to include under Requirements as part of job requirements. However the instruction says to use those headings only; we can still include other headings? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. We can incorporate Physical Demands and Environment into Requirements or maybe into a "Qualifications" section. But we already have Requirements; we could add a subsection? Not allowed to add extra headings besides those? It says use

  for section headings (e.g. ...). It doesn't say you cannot use other headings, but to be safe we can incorporate that content into Requirements as additional bullet points. Thus Requirements section will include Education, Experience, Knowledge/Skills, Physical Demands, Environment. We need to preserve all substantive