Front Desk Agent - Courtyard Madison West/Middleton

About the role

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Responsibilities

• Greets guests as they arrive, focusing on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to room and checks them in prior to arrival
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed
• Responsible for issued bank; counts bank at beginning and end of shift
• Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management
• Keeps front desk area clean and organized
• Assists with lobby activation as needed
• Utilizes proper procedures when handling guest personally identifiable information (PPI)
• Follows checklist when going through check-in or check-out with guest
• Retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Performs various other duties as assigned to meet business objectives

Education and Experience

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Knowledge, Skills and Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Benefits

• Work Today, Get Paid Today with Daily Pay
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace
• Discounts on event tickets, electronics, gym memberships and more

Pay

Compensation Range: $15–$16 per hour