Front Desk Agent, Chaminade Resort and Spa

About the role

We are looking for a highly motivated individual to join our Front Desk team at Chaminade Resort & Spa in Santa Cruz, CA. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Qualifications

• A high school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts including weekends and holidays

Benefits

• Compensation: $20.00 per hour
• Equal opportunity employer

Schedule

• Variety of shifts including weekends and holidays

Pay

• $20.00 per hour

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Attention to detail

Benefits

• Company-provided training and development opportunities
• Recognition programs tailored to celebrate dedication
• Opportunities for career growth within the Pyramid Global family