Front Desk Agent - Blackberry Mountain

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business at our location in Walland, TN.

About the role

We are seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Responsibilities

• Answer and respond to guests' requests and individual needs promptly
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Attend daily line-ups to confirm all guest information is accurate, ensuring a smooth operation
• Check guests in and out, including greeting, giving proper welcome packets, and room assignment
• Perform all front desk duties, including answering phones and assisting guests with requests
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items (e.g., batteries and personal hygiene items)
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with the Front Desk Team to ensure all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges
• Comply with all company policies and procedures
• Work well with other team members, managers, and interact with guests

Requirements

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Capable of learning new computer software programs quickly
• Excellent written & verbal communication skills
• Ability to interact and communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math and general accounting
• Ability to make decisions under pressure
• Ability to manage diverse tasks simultaneously
• Exercise judgment and make decisions based on job knowledge and awareness of company goals
• Ability to sit or stand for long periods
• Ability to lift up to 40 lbs.
• Ability to operate a company vehicle or golf cart safely
• Flexibility to work nights and weekends
• Regular and consistent attendance is required to perform the essential functions of this position

Work Environment

• General desk / front desk guest reception area
• Ability to work outdoors in all weather conditions

Pay

$17.00 - $18.00 an hour