Front Desk Agent

About the role

We’re always looking for talented individuals who believe in having fun. Join us at PENN Entertainment, where the days and nights are fast-paced. You’ll work with a diverse group of coworkers who are passionate about helping people find and enjoy more fun.

Responsibilities

• Deliver exceptional guest service at all times.
• Communicate with all departments regarding in-house VIPs and any special needs.
• Maintain an up-to-date working knowledge of all Zia Park amenities and any special events.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Maintain house bank and handle all checks and cash according to Zia Park policies and procedures.
• Follow set procedures on posting, charging, cashing checks, safe deposits, and refunds.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Be knowledgeable of all emergency procedures and company policies.
• Have good communication skills and the ability to lift, pull, and push a moderate weight.
• Take reservations and accurately input into the computer system.
• Answer inquiries of room rates, outlets, and room locations.
• Interact with Hotel Sales Manager on bookings.
• Handle all guests’ special requests in a professional manner.
• Complete all necessary projects by the assigned times.
• Complete documents as directed and to specifications.
• Answer inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Greet, register, and assign rooms to guests.
• Stock items in the retail shop.
• Tender items for sale in the retail shop.
• Maintain a neat and clean work station.
• Perform other duties as assigned by management.

Requirements

• Must be a minimum of 18 years of age.
• High School diploma or equivalent.
• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Read and write in English and have good verbal communication skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages, etc.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Qualifications

• Must be able to perform the essential functions of the job with or without reasonable accommodation.

Skills

• Excellent communication skills.
• Ability to lift, pull, and push a moderate weight.
• Proficiency in Microsoft applications (Excel, Access, Word).
• Basic math skills.
• Problem-solving and decision-making abilities.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

$14.00 per hour

Schedule

Hours may vary depending on department needs.