Front Desk Agent
White Lodging · Austin, TX · 3 days ago
On-siteManagementOther
Responsibilities
- Provide the highest quality of service to guests, anticipating and exceeding their expectations.
- Check guests in and out efficiently and in a friendly manner.
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
- Absorb and maintain the cleanliness of the lobby and entrance.
- Ensure security and confidentiality of all guest and hotel information.
- Effectively respond to and resolve guest concerns or complaints.
- Perform other duties as assigned.
Requirements
- Strong communication skills.
- A passion for customer service.
- The ability to be flexible and adapt to any situation.
- A desire to work as part of the front desk team.
- An outgoing personality with a positive attitude.
- Previous hospitality experience is helpful but not required.
- Able to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.
Qualifications
- High school diploma or equivalent.
- Ability to work independently and as part of a team.
- Basic computer skills, including Microsoft Office.
Skills
- Customer service skills.
- Attention to detail.
- Problem-solving abilities.
- Time management skills.
Benefits
- Medical, Dental, and Vision insurance (starting Day 1).
- Life Insurance and Disability Insurance.
- Paid Parental Leave.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Vacation/Paid Time Off (PTO) with rollover.
- Unlimited referral bonuses.
- Lifetime discounts on hotel rooms, dining, and other travel/entertainment experiences.
- Leadership development and tuition reimbursement.
Pay
- Competitive hourly rate based on experience.
Schedule
- Variable schedule to accommodate shifts and events.
Other information
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.