Front Desk Agent

Description Summary: Who We Are Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market. We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services. Responsibilities: What You'll Do Provide the highest quality of service to guests, anticipating and exceeding their expectationsCheck guests in and out efficiently and in a friendly mannerUnderstand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing proceduresDevelop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundingsAssist in maintaining the cleanliness of the lobby and entranceEnsure security and confidentiality of all guest and hotel informationEffectively respond to and resolve guest concerns or complaintsPerform other duties as assigned What You'll Bring Strong communication skillsA passion for customer serviceThe ability to be flexible and adapt to any situationA desire to work as part of the front desk teamAn outgoing personality with a positive attitudePrevious hospitality experience is helpful but not requiredAbility to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary Other information: What You Can Look Forward To DailyPay — get paid when you need itAdvanced scheduling with easy shift swapping via our appUnlimited employee referral bonuses401(k) with company matchPaid time off (PTO) with rolloverComplimentary wellness toolsLeadership development & tuition reimbursementDiscounts on hotel rooms, dining, and travelGrowth opportunities across multiple hotel properties in your marketEmployee Assistance Program (EAP)Full-time associates also receive:Medical, dental, and vision insurance — starting day 1Life and disability insurancePaid parental leave White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.