Front Desk Agent
White Lodging · Indianapolis, IN · 1 wk ago
On-siteManufacturingOther
Responsibilities
- Provide the highest quality of service to guests, anticipating and exceeding their expectations.
- Check guests in and out efficiently and in a friendly manner.
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
- Avoid security and confidentiality of all guest and hotel information.
- Effectively respond to and resolve guest concerns or complaints.
- Perform other duties as assigned.
Requirements
- Strong communication skills.
- A passion for customer service.
- The ability to be flexible and adapt to any situation.
- A desire to work as part of the front desk team.
- An outgoing personality with a positive attitude.
- Previous hospitality experience is helpful but not required.
- Able to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.
Qualifications
Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
Paid Time Off (PTO) with rollover
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Lifetime leadership development and tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities for growth
Benefits
- Medical, Dental, and Vision insurance (starting Day 1)
- Life Insurance and Disability Insurance
- Paid Parental Leave
- Paid Time Off (PTO) with rollover
- 401(k) with company match
- Complimentary wellness tools
- Unlimited referral bonuses
Schedule
Long hours, weekends, and holidays as necessary.
Pay
Starting Day 1
Company Information
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.