Front Desk Agent

About the role

Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit—warm, welcoming, and guest-focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.

Responsibilities

• Greet guests and provide warm, professional customer service
• Perform guest check-ins and check-outs efficiently
• Register guests, assign rooms, and explain hotel amenities and services
• Handle cash transactions accurately and follow hotel policies
• Address guest questions, requests, and concerns promptly and courteously
• Maintain a clean, organized front desk and lobby area
• Assist with the hotel market, including stocking, sales, and inventory as needed
• Ensure accurate billing and guest account reconciliation

Qualifications

• Prior hospitality, hotel front desk, or customer service experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer skills (property management systems a plus)
• Ability to stand, walk, bend, and reach for extended periods
• Comfortable working around cleaning chemicals
• Reliable, team-oriented, and guest-focused attitude

Benefits

• Full-time benefits include: Health insurance, dental insurance, vision insurance, and a 401(k)

Pay

$19 per hour

Schedule

Full-time position