Front Desk Agent

About Us

The Indigo Road Hospitality Group (IRHG) is a family-oriented hospitality company founded in 2009 by Steve Palmer. We prioritize our team members, believing that taking care of you enables you to best take care of our guests. With over 30 locations and internal growth opportunities, we are on a mission to change the hospitality industry forever.

Responsibilities

• Provide excellent and attentive service to guests as the first point of contact.
• Handle confidential guest information with integrity, including records, credit card, and key control policies.
• Obtain and verify guest information, ensuring accuracy for check-in/check-out, inquiries, and reported problems.
• Know and follow hotel emergency procedures.
• Maintain accurate accounts of cash and credit transactions while ensuring guest privacy.
• Process check-ins, check-outs, and room assignments; assist with luggage when necessary.
• Protect company proprietary information and assets.
• Maintain proficiency in office equipment and property management systems.
• Follow all company safety and security policies; report accidents, injuries, and unsafe conditions.
• Attend required training and meetings.
• Demonstrate proactivity, initiative, and creative problem-solving with strong attention to detail.
• Anticipate and exceed guest expectations.

Requirements

• Positive energy and readiness to assist team members in a collaborative environment.
• One or more years of experience in a similar position or equivalent (preferred).
• Additional education, training, or certification (preferred).
• Positive, friendly, and enthusiastic mindset with a strong record in hotel management.
• Excellent communication skills with leaders, managers, employees, and guests.
• Strong problem-solving skills with the ability to handle emergencies quickly and accurately.
• Ability to work days, nights, weekends, and holidays.
• Physical ability to constantly stand, walk, and occasionally stoop, kneel, ascend, reach, push, pull, or lift.
• Proficiency in Microsoft Word, Outlook, and Excel (preferred).

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.