Front Desk Agent

Job Summary

The Betsy, located on South Beach’s iconic Ocean Drive, is seeking Front Office Front Desk Agents to join our dynamic team. This role involves welcoming guests, managing their stays, and providing exceptional service.

Responsibilities and Duties

• Welcomes guests upon arrival, communicates services and amenities, and assists with special requests.
• Processes check-ins and check-outs, manages reservations, and coordinates room status updates.
• Handles cashier functions, maintains cleanliness, and follows safety procedures.
• Uses suggestive selling techniques and upsells rooms and services.
• Communicates with guests about messages, mail, and faxes, and advises on tax-exempt status.
• Works independently and multi-tasks to resolve complex problems and maintain a professional demeanor.

Job Requirements

• High school graduate or equivalent required.
• Experience in a similar position in a high-volume, high-end hotel preferred.
• Degree in hospitality management or related field desirable.
• Must be able to speak, read, write, and understand English (Spanish desirable).
• Meticulously follow instructions, achieve sales goals, work well with others, and remain calm under stress.
• Extremely detail-oriented and professional.