Front Desk Agent

About the role

The Alida is a key member of the Makeready team, dedicated to creating a warm and welcoming atmosphere for guests. They will be responsible for providing exceptional guest service and ensuring all requests are handled promptly and professionally.

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities on property during the check-in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requirements

This position requires a natural ability to connect with guests, a compassionate approach, and the ability to stand for extended periods. Applicants should have a positive attitude and be comfortable working in a fast-paced environment.

Qualifications

While not specified, candidates should have a strong background in customer service and interpersonal skills. Experience in hospitality or a related field is preferred.

Skills

• Approachable and personable personality
• Patient and understanding with guests' needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues

Benefits

As part of the Makeready collection, this position offers a variety of thoughtful benefits and perks for eligible team members, including:

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care
• 401(k)
• Student loan repayment program
• A wide range of additional ancillary benefits

Pay

Competitive hourly wage based on experience.

Schedule

Flexible schedule to accommodate shifts as needed.