Front Desk Agent

Job Responsibilities

• Consistently provide high level of customer service
• Congduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• A high school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.

About the Role

Wyndham Fort Smith City Center is a pet-friendly hotel located in the heart of downtown Fort Smith, Arkansas. It is conveniently situated near the Fort Smith Convention Center and the ArcBest Corporation Performing Arts Center. Guests can easily access nearby attractions such as the Fort Smith National Historic Site, Chaffee Barbershop Museum, and the University of Arkansas - Fort Smith campus. The hotel offers a range of amenities including a heated indoor pool, sundeck, and fitness center, as well as free WiFi and a business center. Guests can enjoy a meal at the on-site restaurant, 1817 Grille, or a drink at the bar, Tap Rom, before retiring to one of the 255 well-appointed guest rooms and suites, which feature views of the Arkansas River or the city skyline. The hotel also provides 15,880 square feet of event space suitable for various gatherings, celebrations, and meetings.