Front Desk Agent

Job Summary

Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.

Essential Functions

• Welcome guests sincerely to the Stein Eriksen Lodge
• Effectively and seriously deal with guest complaints
• Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis
• Ensure all guests are informed of the Hotel amenities at check-in and that all credit card paying guests are set-up with express check-out
• Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the work load
• Count and verify cash drawer and deposit, post and balance charges, verify credit, complete bucket check, set up arrivals, properly process VIPs, and block special requests
• All reports, forms, and checklists must be completed in a accurate and timely manner
• Serve as information agent for Hotel guests and handle their needs or direct information to satisfy their needs. Respond to all guest requests

Physical Requirements

• Must be able to stand and walk for extended periods of time

Benefits

• Choice of health insurance plans, dental, vision, short- and long-term disability and life insurance
• Matching 401K
• Competitive wages and bonus plans
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking - a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

About the Company

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success. We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.