Front Desk Agent

Responsibilities

• Handle guest check-ins and check-outs efficiently and professionally
• Provide information about the hotel, available rooms, rates, and amenities
• Aid guests and resolve issues to ensure 100% guest satisfaction
• Accurately conduct cash handling and credit card processing
• Audit, balance, and report on all cash and credit transactions
• Perform other job-related duties as assigned

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, such as OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

Benefits

• Health, dental, and vision insurance (for full-time employees)
• Paid time off (for full-time and part-time employees)
• 401K plan with company match (for full-time and part-time employees)
• Hotel discounts (for full-time and part-time employees)
• Paid holidays (for full-time employees)
• Early access to earned wages

About the Role

The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner. This position requires excellent communication and organizational skills, and prior experience is desirable but not required. SMI Hotel Group is an equal opportunity employer.