Front Desk Agent

About the Role

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve rooms, answer questions about the hotel, and provide details and recommendations about local activities. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, collect payment for room charges and other fees, and perform related duties to ensure a smooth guest experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides escort instructions to Bell person or directly to guests without announcing room numbers.
• Date-stamps, sorts, and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax, and switchboard.
• Answers inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bills, collects payments, and makes change for guests.
• Makes, confirms, and cancels reservations for guests.
• Posts charges such as room, food, liquor, or telephone by hand or machine.
• Makes restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross-sells other Shamin Hotels.
• Performs other related duties as required.

Pay

Hourly, paid bi-weekly.