FRONT DESK AGENT

Essential Job Functions

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• Makes, confirms and cancels reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• Makes restaurant, transportation or entertainment reservations for guests.
• Deposits guests’ valuables in hotel safe or safe-deposit box.
• Orders complimentary flowers or Champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience preferred.
• Must be able to work flexible hours including evenings, weekends and holidays.
• Must be able to lift 25 pounds.
• Must be able to stand for extended periods of time.