Front Desk Agent

Essential Functions And Responsibilities

• Greet, register, and assign rooms to guests of hotel.
• Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability.
• Book recommended hotel, restaurant, and walk-in reservations.
• Compute bills, collect payments, and make change for guests.
• Issue room keys and escort instructions to bell person.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Review accounts and charges with guests during the checkout process.
• Keep records of room availability and guests' accounts, manually or using computers.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, etc.
• Date-stamp, sort, and rack incoming mail and messages.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Record guest comments or complaints, referring customers to managers as necessary.
• Transmit and receive messages, using telephones or telephone switchboards.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Qualifications/Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Must have excellent customer service skills.

Physical Requirements And Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
• Requires repetitive motion of hands and wrists.
• Light lifting.
• Must be able to stand and walk for long periods.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary

Starting Rate $16.00
Compensation Is Negotiable Based On Experience And Education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.