Front Desk Agent

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/shorts to management
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest
• Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills