Front Desk Agent

Job Summary

Homewood Suites Carmel of Schahet Hotels is seeking an upbeat Front Desk Agent to manage all aspects of guest accommodation.

About the Role

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past three years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow!

RISE: Respect, Integrity, Service, and Excitement. Our shared values guide us in creating a positive work environment where our team members are happy, and everyone benefits.

Benefits

• Insurance
• Medical
• Dental
• Vision
• VPS
• Paid Time Off (PTO)
• Employee Discount
• Employee Assistance Program
• 401(k) with match
• Life Insurance
• Referral Bonus Program

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills