Front Desk Agent

Job Summary

Homewood Suites Carmel of Schahet Hotels is seeking an upbeat Front Desk Agent to manage all aspects of hotel guest's accommodation. Duties include welcoming new guests, issuing room keys, managing reservations, providing information about rooms, rates, and amenities.

About the Role

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. The company has been named "Best Places to Work" for the past three years (2021, 2022, 2023).

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

Benefits

• Insurance
• Medical
• Dental
• Vision
• PTO
• Employee Discount
• Employee Assistance Program
• 401K with Match
• Life Insurance
• Referral Bonus Program

Schedule

Hours may vary based on shift and department needs.

Pay

Compensation is commensurate with experience.

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.