Front Desk Agent

Position Summary

The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out, handling guest requests, and ensuring every interaction reflects Forbes Five-Star service standards.

Key Responsibilities

• Greet and welcome guests upon arrival
• Process guest check-ins and check-outs accurately
• Answer phones and respond to guest requests promptly
• Assist with room changes, late checkouts, and billing inquiries
• Promote the Guest Loyalty Program
• Handle cash and maintain accurate reports
• Provide information about resort amenities and local attractions
• Maintain guest activity logs and ensure follow-up
• Support guest satisfaction and service recovery when needed

Qualifications

• Hospitality or customer service experience preferred
• Strong communication and computer skills
• Professional appearance and demeanor
• Ability to multitask and stay organized
• Must be 18 years or older
• High school diploma or equivalent required

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Complimentary employee meals
• Uniforms provided
• Employee discounts on rooms, spa, dining, and retail
• Discounted stays at Salamander Collection properties
• Career growth opportunities