Front Desk Agent

Essential Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Other Responsibilities

All other duties as assigned, requested or deemed necessary by management.

Behavioral Focus

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality. At Asbury Ocean Club Hotel, we embrace MICHELIN-Recognized Coastal Luxury - 2025 MICHELIN Key honoree and one of the Jersey Shore's most acclaimed staysUnderstated, Residential Elegance - 54 handpicked rooms with loft-like ceilings, private terraces, and a beach-house-from-a-dream aestheticThe Drawing Room as Living Heart - Glass-enclosed pool-side gathering space that serves as bar, music room, and social anchorEffortless Ocean-Front Escape - 70 minutes from Manhattan with an intimacy that feels entirely removed from the cityArt, Music & Asbury Park Identity - Embedded in a city known for rock history, creative renaissance, and boardwalk culture All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Asbury Ocean Club Hotel and align with Sage Hospitality's commitment to genuine, meaningful connection.

Education/Formal Training

High School diploma or equivalent

Qualifications

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%