Front Desk Agent

About RIT Inn & Conference Center

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York, perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We prioritize doing the right thing for the right reason, always putting our guests first, and going above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees, promote a fun and friendly work environment based on teamwork, and offer competitive compensation packages with room for growth. We embrace cross-training and career development opportunities.

About the Role

As a Front Desk Agent, you are the first point of contact for our guests, ensuring they feel at home and that their stay is memorable. Your friendly, enthusiastic, and competent customer service makes guests feel welcomed and taken care of from arrival to departure. You will be knowledgeable about our hours of operation, the functioning of other departments, and all safety, security, and emergency procedures. You will maintain ongoing communication and collaboration with engineering and housekeeping staff to achieve high levels of cooperation and service excellence.

Responsibilities

• Check guests in and out while managing multiple high-priority tasks
• Answer phone calls, address guest questions, and resolve problems
• Properly record sales transactions and secure accurate payments for reservations
• Coordinate bell and shuttle services
• Make reservations using a computer system
• Run reports, handle guest messages, and program wake-up calls
• Perform a variety of other front desk tasks
• Maintain cleanliness and organization of the front office, lobby, and surrounding areas
• Accommodate guest needs and preferences efficiently and tactfully
• Provide suggestions about local attractions and maintain knowledge of current service offerings

Requirements

• Customer service experience
• Computer proficiency
• World-class customer service skills
• Understanding of hospitality and the importance of accommodating guest preferences
• Flexibility and willingness to help wherever needed
• Friendly and welcoming demeanor
• Ability to prioritize multiple tasks efficiently
• Strong attention to detail and follow-through
• Respect for privacy and confidentiality
• Excellent communication and interpersonal skills

Pay

This position starts at $16/hour.

Benefits

• 401(k) plan with employer match
• Paid holidays
• Employee recognition programs
• Free employee parking
• Discounts through RIT
• Flexible scheduling

Schedule

This part-time position typically works one of the following shifts:

• Days: 6:30 AM - 3:00 PM
• Evenings: 2:30 PM - 11:00 PM

Open weekend availability is required.