Front Desk Agent

About the role

The Hanover Inn is a world-class property with a rich history dating back to 1780. Notable guests have included presidents, entertainers, and writers. We are seeking a highly motivated individual to join our Front Desk team.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Qualifications

• A high school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Availability to work various shifts including weekends and holidays

Benefits

Compensation ranges from $21 to $24 per hour, actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Skills

• Engaging personality
• Outgoing and friendly demeanor
• Customer service skills
• Problem-solving abilities
• Knowledge of hotel operations and policies

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are also committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Pay

$21 - $24 per hour

Schedule

Variety of shifts including weekends and holidays