Front Desk Agent

About the role

We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and “WOW” guests through service recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Requirements

• A high school diploma or equivalent
• A strong desire to make an impact on other people
• A strong outgoing and engaging personality
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts including weekends and holidays

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Availability to work various shifts including weekends and holidays

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Attention to detail
• Knowledge of hotel operations

Benefits

• Competitive salary
• Comprehensive benefits program
• Medical, dental, and vision insurance
• Supplemental medical insurance
• Basic life and accidental dismemberment life insurance
• Employee assistance programs
• Competitive matching 401(k)
• Pet insurance
• Hotel discounts program
• Paid time off

Pay

$19.25 per hour

Schedule

Variety of shifts including weekends and holidays

Company Information

Pyramid Global Hospitality is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Pyramid is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Pyramid is an equal opportunity employer and celebrates diversity.