Front Desk Agent
Pyramid Global Hospitality · Tampa, FL · 2 days ago
Management$17/hrFull-time
About the role
Pyramid Global Hospitality is seeking a Front Desk Agent to join our dynamic team at Westin Tampa Bay. As a key member of our Front Desk team, you will play a vital role in providing exceptional customer service and creating memorable experiences for our guests.
Responsibilities
- Engage guests with a positive and welcoming demeanor
- Register guests, check-in, and ensure proper credit is received
- Note and fulfill special requests for guests
- Establish and maintain accurate information for guests
- Resolve issues and “wow” guests during unexpected situations
- Promote and sell special hotel programs
- Interact professionally with hotel/resort staff, providing necessary information
- Maintain house bank and communicate pertinent information to the manager on duty
- Follow set procedures for posting, charges, cashing checks, safe deposits, and refunds
- Absorb and assist other departments as needed
Requirements
- High school diploma or equivalent
- A strong desire to make an impact on others
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Availability to work various shifts including weekends and holidays
Qualifications
- High school diploma or equivalent
- A strong desire to make an impact on others
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Availability to work various shifts including weekends and holidays
Skills
- Customer service orientation
- Problem-solving skills
- Attention to detail
- Communication skills
Benefits
- Full Time employees have access to Medical and Dental insurance
- Pyrmaid Global Learning (personal and professional growth)
- 401K match
- Companywide Hotel Room Discounts
- Employee Assistance Program
- Employee family events
- Partnerships and discounts with major retailers
Pay
$17 - $18 per hour
Schedule
Variety of shifts including weekends and holidays