Front Desk Agent
About Pyramid Global Hospitality
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About Our Property
At the Pullman Miami Airport, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a resort that people want to come to, not through.
Responsibilities
- Assist all guests efficiently, courteously, and professionally in all front desk related functions.
- Maintain high standards of service and hospitality.
- Handle guest check-ins and outs efficiently and in a friendly and professional manner.
- Utilize a thorough working knowledge of the reservation system and procedures; take reservations and know cancellation procedures and policies.
- Resolve guest challenges and take appropriate action to ensure guest satisfaction.
- Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
- Communicate efficiently with other departments of the hotel to support special requests, late-checkouts, maintenance needs, and guest concerns.
- Assist with pre-registration and blocking of reservations.
- Prepare for group arrivals and departures.
- Provide the highest quality of service to guests at all times.
- Perform all other duties as deemed necessary by management.
Requirements
- Previous hotel experience is required.
- Experience in Opera Cloud is a plus.
- Bilingual is a plus.
- An outgoing and engaging personality.
- Excellent verbal communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Must be available to work various shifts including weekends and holidays.
Pay
$16 per hour.