FRONT DESK AGENT

About the role

The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida and we pride ourselves in our 5-Diamond Certified service. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.

Responsibilities

• Direct guests to any department on property for assistance
• Assist guests in any way, including reservations, on and off property (i.e., for sleeping rooms, dinner, sports, theater, etc.)
• Arrange transportation to and from the airport, around town, around the state, and assist guests with any services they may need

Requirements

• Two years experience as a Concierge or Front Desk Agent, at a private club or a AAA and/or Mobile rated hotel
• A valid driver’s license required

Job Knowledge

• Previous customer service skills or hotel/resort experience preferred
• Check in/out guests and provide high quality guest service
• Computer skills, general cashiering/concierge duties as well as a valid drivers license required

Compensation

Commensurate with experience

Schedule

Variated to include weekends and holidays

Benefits

• Vacation Pay
• Holiday Pay
• Sick Pay
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Employee Café
• 401(k)

Qualifications

Thorough knowledge of the Jacksonville area and general knowledge of the State of Florida; working knowledge of the concierge position, assisting guests and members in a professional manner.

Skills

Customer service skills, computer skills, cashiering skills, transportation coordination, and professional demeanor.

Benefits

Equal Opportunity Employer and a Drug-Free Workplace