Front Desk Agent

Job Summary

Aqua Aston Hospitality (AAH) is seeking a Guest Services Ambassador to join our team. This casual position offers competitive pay, travel discounts, and a variety of benefits including professional counseling and family support.

What You Will Do

• Greet and engage resort guests to enhance the service experience.
• Respond to guest requests for special arrangements or services.
• Inform guests of property amenities, services, hours of operation, and local areas of interest.
• Gather, summarize, and provide local area knowledge to guests.
• Contact appropriate individuals or departments to resolve guest calls, requests, or problems.

Requirements

• Ability to lift/carry/push/pull items weighing up to 10lbs without assistance.
• Available to work various shifts, holidays, and weekends.
• Standing, sitting, or walking for extended periods.
• Overhead and below the knees bending, twisting, pulling, and stooping.

Benefits

• Competitive Pay
• Travel Discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort
• Conde Nast Best Hotel in Oahu 2022
• On-site subsidized employee parking
• Employee breakroom amenities
• Complimentary uniform dry cleaning
• Celebratory Luncheons
• Discounted theme park tickets and rental cars
• Community service opportunities

Qualifications

• Ability to lift/carry/push/pull items weighing up to 10lbs without assistance.
• Standing, sitting, or walking for extended periods.
• Overhead and below the knees bending, twisting, pulling, and stooping.

Skills

• Customer Service
• Communication Skills
• Problem Solving
• Teamwork

Pay and Schedule

The hourly rate is $28.14, with a Job Status of Casual (0-19 / hours per week).