Front Desk Agent

Where Great Benefits Lead To a Life Fulfilled

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Where Meaningful Moments Are Made Together

A Guest Services Agent at MVW assists in providing Owners/guests with experiences and events to make memorable vacation memories. Typical day tasks include:

• Checks Owners/guests into their villas for their stay
• Reviews property amenities, services, hours of operations, and local areas of interest and activities
• Actively listens and responds positively to guests' questions, concerns, and requests
• Contacts other departments to help resolve guest issues
• Identifies and explains room features to guests
• Follows up with Owners/guests to ensure their requests or problems have been met to their satisfaction
• Answers telephone calls and routes calls to the proper department as applicable

Company Standards

• Welcome and greet guests and anticipate and address their needs
• Interact with colleagues and guests professionally and promptly
• Contribute to team goals
• Always follow company policies and safety procedures

What You Will Be Doing

To become a Guest Services Agent at MVW, you will be available to work various shifts, holidays, and both weekend days. You will need to be able to:

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time
• Lift/carry/push/pull items that weigh up to 25lbs without assistance

Qualifications

Specific job duties may differ by property, size of team, or facility. No specific qualifications are listed.

Pay & Schedule

The hourly rate is $34.18, with a $1000 sign-on bonus for new hires. Payments are in $500 increments at 90 and 180 days, paid on the following paycheck.