Front Desk Agent

Aqua Aston Hospitality (AAH) offers a supportive, friendly, and beautiful work environment where you can help create memorable vacation experiences for travelers worldwide.

Responsibilities

• Check Owners/guests into their villas, review property amenities, services, hours of operation, and local areas of interest and activities.
• Actively listen and respond positively to guests' questions, concerns, and requests; contact other departments to resolve guest issues.
• Identify and explain room features to guests (e.g., use of room key, ice, and vending areas).
• Follow up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answer telephone calls and route calls to the proper department as applicable.
• Assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests, anticipate and address their needs professionally and promptly.
• Interact with colleagues and guests professionally, contribute to team goals, and follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and stand, sit, or walk for extended periods.
• Lift, carry, push, or pull items weighing up to 25 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive pay ($25.69 hourly wage).
• Medical, dental, and vision coverage.
• 401K opportunities.
• Travel discounts.
• Credit Union Membership.
• Tuition reimbursement.
• Professional counseling and family support.
• Growth and development opportunities.
• Free on-site employee parking.
• Complimentary coffee and tea.
• Employee breakroom amenities.
• Quarterly celebrations and awards.
• Local restaurant discounts.
• Discounted theme park tickets and rental cars.
• Community service opportunities.

*Benefit eligibility varies by position.