Front Desk Agent

About the Role

A Kolter Hospitality Gallery Host delivers service excellence to guests, creating a comfortable and welcoming environment. This position processes check-ins and check-outs, issues room keys, and resolves guest issues while complying with all Kolter Hospitality and Hyatt Place standards, policies, and procedures.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features, and room amenities.
• Welcome guests by name whenever possible.
• Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings and events.
• Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
• Perform cashiering tasks like bill/invoice settlement, posting charges, and adjustments.
• Know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving workplace problems.
• Remain positive and helpful while working in a fast-paced environment.
• Commit to the success and growth of the company.
• Act honorably, even when no one is watching.
• Demonstrate eagerness to grow and develop within the company.
• Passionately provide personalized guest service.