Front Desk Agent

About the role

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes
• Coordinate all guest requests
• Inform guests of hotel services, features and room amenities
• Welcome the guest by name whenever possible
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards
• Set up and break down meeting space
• Prepare food for meetings/events
• Follow the hotel's rate structures, discounts and sell/upsell strategies
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats
• Cancel room reservations according to policy
• Report any items in need of repair
• Follow all safety procedures while working

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace
• Remain positive and helpful while working in a fast-paced environment
• Committed to the success and growth of the company
• Act honorably, even when no one is watching
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service