Front Desk Agent

About the role

We are looking for an upbeat Front Desk Agent to manage all aspects of front desk operations and serve as a key point of reference for our guests and vendors. This role requires professionalism, courtesy, outstanding communication skills, and the ability to thrive in a fast-paced environment. Flexible scheduling availability may be required.

Responsibilities

• Check-in and check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Requirements

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for extended periods of time.

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. The 401(k) is fully vested upon the first contribution
• Incentive-based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to any of our locations

Schedule

The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing, and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and offers a formalized training and development program, providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. Team members joining from other organizations can build on their prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.