Front Desk Agent

Overview

Location Residence Inn San Bernardino, CA

Responsibilities

• Ensure all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

• Previous customer service experience where you have been guest facing in a fast-paced environment is ideal.
• To be successful in this role, you need strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!

Pay

Get paid daily

Schedule

This job requires you to work evenings, weekends and holidays.