Front Desk Agent

Responsibilities

• Welcome guests with a positive attitude
• Manage check-ins, check-outs, and reservations
• Answer guest questions about hotel services and local attractions
• Handle phone calls, messages, mail, and packages
• Maintain a clean and organized front desk area
• Follow company policies and safety procedures
• Handle payments and balance cash accurately
• Communicate professionally with guests and team members

Qualifications

• Previous hotel, front desk, customer service, or hospitality experience preferred
• Friendly, professional, and guest-focused attitude
• Strong communication and phone skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and ability to learn hotel reservation systems
• Dependable with good attendance and punctuality
• Ability to handle cash and payment transactions accurately
• Trustworthy and able to handle confidential information
• Professional appearance and positive attitude required
• Able to work flexible hours, including weekends and holidays as needed