Front Desk Agent

About the role

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Responsibilities

• Kick off truly memorable guest experiences with the warmest of welcomes
• Acknowledge IHG Rewards Club members and returning guests in person or over the phone
• Take, manage, and receive payments for guest bookings
• Make the check-in and check-out process feel swift and seamless
• Stay one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Be our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Requirements

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem-solving skills that turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computer skills

Pay

The hourly rate for this role is $21.30 to $24.00.

Benefits

• Comprehensive package including paid time off
• Medical, dental, and vision insurance
• 401k
• Full uniform
• Impressive room discounts
• One of the best training programs in the business
• myWellbeing framework supporting health, lifestyle, and workplace wellbeing