Front Desk Agent

About the role

The Front Desk Agent plays a crucial role in creating lasting impressions for guests. You will be responsible for welcoming guests, managing their information, distributing keys, assigning rooms, and answering general inquiries.

Responsibilities

• Welcome guests and manage their information
• Distribute keys and assign rooms
• Answer general inquiries to ensure an excellent guest experience

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment (ideal, but willing to train)
• Strong knowledge of software applications, especially Microsoft Office and hotel-specific platforms
• Excellent communication and listening skills
• Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously
• Flexible schedule required for days, weekends, and holidays

Qualifications

• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• The ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Skills

• Effective and influential people skills
• Positive attitude
• The ability to prioritize and work on several projects simultaneously

Benefits

• 401(k)
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program
• Full-Time positions are benefits eligible
• Travel Discounts - Special travel discounts and sometimes even F&B discounts!

Pay

Details about pay are not specified in the posted job.

Schedule

Details about the schedule are not specified in the posted job.