Front Desk Agent
Hyatt Vacation Ownership · Avon, CO · 1 wk ago
Management$25/hrFull-time
Where Great Benefits Lead To a Life Fulfilled
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
As a Guest Services Agent
- Checks Owners/guests into their villas for their stay
- Reviews property amenities, services, hours of operations, and local areas of interest and activities
- Actively listens and responds positively to guests' questions, concerns, and requests
- Contacts other departments to help resolve guest issues
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction
- Answers telephone calls and routes calls to the proper department as applicable
- May be asked to assist with bellman and runner duties depending on facility or location
Guest Experience And Company Standards
- Welcome and greet guests and anticipate and address their needs
- Interact with colleagues and guests professionally and promptly
- Contribute to team goals
- Always follow company policies and safety procedures
Benefits
- Available to work various shifts, holidays, and both weekend days
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance
Qualifications
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
- Specific job duties may differ by property, size of team, or facility
Skills
- Customer service skills
- Communication skills
- Problem-solving skills
- Attention to detail
Benefits
- Medical/Dental/Vision Insurance (HSA & FSA available)
- Paid Time Off
- Paid Sick Leave per Colorado law
- Paid Holidays/Paid Floating Personal Days
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Group Life/Disability Insurance
- Employee Assistance Program
- Travel Discounts, including a family and friends’ rate
Schedule
- Available to work various shifts, holidays, and both weekend days