Front Desk Agent

About the role

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent, you will assist in providing Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owners/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

• Must be available weekends and holidays.
• Competitive Pay with 401K opportunities.
• Travel discounts.
• Professional Counseling & Family Support.
• Growth and Development Opportunities.

Benefits

• Free on-site parking.
• Discounted shoes through Shoes for Crews twice per year.
• Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles.
• Water t-shirts provided (Activities and Engineering).
• Water bottles provided during shift.
• Discount from on-site Food & Beverage outlets.
• Discounted golf at local course when open.
• "Way to Go" Incentive - $5 per mention deposited onto Wisely card.
• Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter.
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month).
• Birthday and holiday celebrations and team building outings.

Pay

Hourly Wage: $18.05

Schedule

Shift: 1st/2nd