Front Desk Agent

Essential Functions

• Managing the pre-arrival process, including assigning guest rooms, communicating with guests through text messaging and telephone and coordinating special needs or requests.
• Providing service to guests, including checking in and out, managing lobby traffic and flow, assisting with luggage, providing telephone operator services and taking reservations.
• Responding to guest inquiries and resolving guest issues and complaints.
• Maintaining an accurate accounting of all cash, charges and receipts.
• Aiding with valet, shuttle services and baggage handling as needed.

Requirements

• One year or more of hotel front desk experience is preferred.
• One year or more of experience with PEP property management system is strongly preferred.
• Hilton Hotels experience is preferred.

Compensation

• $17.00 per hour starting pay.
• $500 bonus after your first 90 days.
• Competitive pay - with the opportunity for annual reviews and increases.
• On Demand Pay option gives you flexibility to access a portion of your wages on your schedule.
• Travel benefits at Hilton properties around the world for you and your friends and family.
• Paid time off for vacations, holidays and other personal concerns.
• Comprehensive benefits package - including medical, dental and vision insurance programs.
• 401k program with a competitive company match.

Benefits

• Diversity makes us stronger. We welcome all qualified applicants.
• The Hilton President Kansas City and Jury Hotel Group (collectively the Company) is an equal opportunity employer.
• The Company does not discriminate in employment on the basis of race, color, age, sex, sexual orientation, gender, gender identity, religion, national origin (including ancestry), pregnancy, genetic information (including family medical history), physical or mental disability, military or veteran status, familial status, citizenship and/or immigration status or any other protected class, in accordance with applicable federal, state, and local laws.