Front Desk Agent

Responsibilities

• Answer and respond to guests' requests and individual needs promptly
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Attend daily line-ups to confirm all guest information is accurate
• Check guests in and out, including greeting, giving proper welcome packets, and room assignment
• Perform all front desk duties, including answering phones and assisting guests with requests
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items
• Review group resumes when necessary to ensure all group needs are met
• Aid Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges
• Must comply with all company policies and procedures
• Must be able to work well with other Team Members, Managers, and interact with our guests

Requirements

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Must be capable of learning new computer software programs quickly
• Excellent written & verbal communication skills
• Able to interact and communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math and general accounting

Qualifications

• Must be able to make decisions under pressure
• Must be able to manage diverse tasks simultaneously
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

Benefits

• Competitive pay range: $17.00–$20.00 per hour
• This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs

Schedule

• Seasonal position from May through November
• Potential for continued, year-round employment based on performance and business needs

Pay

• Pay Range: $17.00–$20.00 per hour